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Patient Safety, Guidelines & Exclusions

Patient safety is our highest priority at Betterclinix. Our clinical team consists of strictly credentialed medical professionals who monitor you continuously during your treatment. To ensure a safe and effective experience, all patients must adhere to the following protocols.

Pre-Infusion Guidelines:

  • Fasting: Do not eat solid foods for [X hours, usually 4-6] hours before your scheduled appointment. Clear liquids may be consumed up to 2 hours before your appointment.
  • Medications: Continue taking your prescribed medications unless explicitly instructed otherwise by our medical team during your intake consultation.

Strict Transportation Policy:

  • No Driving: Patients are strictly prohibited from driving or operating heavy machinery for at least 24 hours following a Ketamine infusion.
  • Designated Driver: You must have a trusted adult drive you home after your appointment. Rideshares (Uber/Lyft) or taxis are only permitted if you are accompanied by a trusted adult companion. We reserve the right to cancel your appointment if safe transportation is not arranged.

Medical Exclusions (Contraindications): Ketamine therapy is highly effective, but it is not safe for everyone. You may not be a candidate for treatment if you have:

  • Uncontrolled high blood pressure (hypertension).
  • Unstable heart disease or recent cardiovascular events.
  • A history of schizophrenia, active psychosis, or mania.
  • Active substance use disorder.
  • Pregnancy or active breastfeeding. Our medical providers conduct a thorough medical and psychiatric screening to determine your eligibility and safety for this treatment.

Emergency Mental Health Resources

Betterclinix is an outpatient infusion clinic and is not equipped to handle acute psychiatric emergencies outside of our scheduled treatment sessions.

If you or a loved one are experiencing a life-threatening medical or psychiatric emergency, please seek immediate help:

  • Call 911 or go to the nearest hospital emergency room.
  • National Suicide & Crisis Lifeline: Dial or text 988 (Available 24/7, free, and confidential).
  • Michigan Crisis and Access Line (MiCAL): Call or text 1-844-44-MICAL (1-844-446-4225).
  • Veterans Crisis Line: Dial 988, then press 1, or text 838255.
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Patient Information

Your Privacy is Our Priority At Betterclinix, we are committed to protecting the privacy and confidentiality of your medical and personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and Michigan state laws.

How We May Use and Disclose Your Health Information:

  • Treatment: We may use your health information to provide, coordinate, or manage your medical treatment, including consulting with your primary care physician or psychiatrist with your written consent.
  • Payment: We may use and disclose your information to bill and collect payment for the services and items you may receive from us.
  • Healthcare Operations: We may use your information for clinic operations, such as quality assessment, employee review, and regulatory compliance.
  • Legally Required Disclosures: We will disclose your information when required by federal, state, or local law, including reporting adverse events to the FDA or responding to a valid court order.

Your Patient Rights:

  • The right to inspect and obtain a copy of your medical records.
  • The right to request a correction or amendment to your health information.
  • The right to request confidential communications or restrictions on how we use your information.
  • The right to receive a paper copy of our full Notice of Privacy Practices upon request.

To exercise any of these rights or if you have questions about our privacy practices, please contact our Privacy
Officer at
Betterclinix@gmail.com or 313-520-1674.

The No Surprises Act & Your Right to a “Good Faith Estimate”
Under federal law, health care providers need to give patients who don’t have insurance or who are not using
insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or
    services. This includes related costs like medical tests, prescription drugs, equipment, and clinic fees.
  • Betterclinix will provide you with a Good Faith Estimate in writing at least one business day before your medical
    service or item. You can also ask us, and any other provider you choose, for a Good Faith Estimate before you
    schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute
    the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your
    right to a Good Faith Estimate, visit
    www.cms.gov/nosurprises.

Insurance Policy: Betterclinix is strictly a fee-for-service / cash-pay clinic. We do not accept or
bill commercial insurance, Medicare, or Medicaid directly. We can provide you with a “Superbill” upon request, which
you may submit to your insurance carrier for potential out-of-network reimbursement. We cannot guarantee that your
insurance company will reimburse you for Ketamine infusion therapy.

Patient safety is our highest priority at Betterclinix. Our clinical team consists of strictly credentialed medical professionals who monitor you continuously during your treatment. To ensure a safe and effective experience, all patients must adhere to the following protocols.

Pre-Infusion Guidelines:

  • Fasting: Do not eat solid foods for [X hours, usually 4-6] hours before your scheduled appointment. Clear liquids may be consumed up to 2 hours before your appointment.
  • Medications: Continue taking your prescribed medications unless explicitly instructed otherwise by our medical team during your intake consultation.

Strict Transportation Policy:

  • No Driving: Patients are strictly prohibited from driving or operating heavy machinery for at least 24 hours following a Ketamine infusion.
  • Designated Driver: You must have a trusted adult drive you home after your appointment. Rideshares (Uber/Lyft) or taxis are only permitted if you are accompanied by a trusted adult companion. We reserve the right to cancel your appointment if safe transportation is not arranged.

Medical Exclusions (Contraindications): Ketamine therapy is highly effective, but it is not safe for everyone. You may not be a candidate for treatment if you have:

  • Uncontrolled high blood pressure (hypertension).
  • Unstable heart disease or recent cardiovascular events.
  • A history of schizophrenia, active psychosis, or mania.
  • Active substance use disorder.
  • Pregnancy or active breastfeeding. Our medical providers conduct a thorough medical and psychiatric screening to determine your eligibility and safety for this treatment.

FDA “Off-Label” Use Disclaimer: Ketamine is approved by the U.S. Food and Drug Administration (FDA) as a sole anesthetic agent for diagnostic and surgical procedures. However, the use of intravenous (IV) Ketamine for the treatment of psychiatric disorders—including Major Depressive Disorder, Generalized Anxiety Disorder, PTSD, and bipolar depression—is considered “off-label.” This means that while extensive clinical research and real-world evidence support its efficacy for these conditions, the FDA has not formally approved IV Ketamine specifically for mental health treatments.

No Guarantee of Results: While many patients experience significant relief from their symptoms following Ketamine infusion therapy, individual results vary. Betterclinix does not guarantee a cure or specific outcome for any medical or psychiatric condition. Ketamine therapy is most effective when used as part of a comprehensive treatment plan that includes ongoing psychiatric care and psychotherapy.

Potential Risks & Side Effects: Ketamine is generally well-tolerated in the clinical setting, but side effects can occur. These may include, but are not limited to:

  • Mild to moderate dissociation (a feeling of detachment from reality).
  • Transient increases in blood pressure and heart rate.
  • Nausea or vomiting.
  • Dizziness, blurred vision, or grogginess. Our clinical team utilizes continuous cardiac and vital sign monitoring to manage and mitigate these risks during your infusion.

Betterclinix is an outpatient infusion clinic and is not equipped to handle acute psychiatric emergencies outside of our scheduled treatment sessions.

If you or a loved one are experiencing a life-threatening medical or psychiatric
emergency, please seek immediate help:

  • Call 911 or go to the nearest hospital emergency room.
  • National Suicide & Crisis Lifeline:
    Dial or text 988 (Available 24/7, free, and confidential).
  • Michigan Crisis and Access Line (MiCAL):
    Call or text 1-844-44-MICAL (1-844-446-4225).
  • Veterans Crisis Line:
    Dial 988, then press 1, or text 838255.

The information provided on this website is for educational and informational purposes only and does not constitute medical advice. Visiting this website or submitting a contact form does not establish a provider-patient relationship with Betterclinix. Never disregard professional medical advice or delay seeking medical treatment because of something you have read on this website. If you are experiencing a medical emergency, dial 911 immediately.

Website Accessibility Statement (ADA Compliance)

Website Accessibility Statement Betterclinix is committed to ensuring digital accessibility for all users, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards (such as WCAG 2.1 AA guidelines).

Feedback & Assistance: If you experience any difficulty accessing or navigating our website, or if you require assistance with any part of our site, please contact us at 313-520-1674 or betterclinix@gmail.com during normal business hours. We will work with you to provide the information, item, or transaction you seek through an alternate communication method that is accessible for you consistent with applicable law.

Digital Privacy & Communications Policy

Website Privacy & Communications

  • Data Collection: When you use our website, we may collect non-identifiable information (such as cookies and usage data) to improve our site’s performance. If you submit a contact form, the information provided is used solely to respond to your inquiry.
  • Secure Communication: Please be aware that standard email and web contact forms are not entirely secure. Do not submit sensitive personal health information (PHI) through our standard website contact form.
  • SMS / Text Messaging: By providing your phone number on our intake forms, you consent to receive appointment reminders and clinical communications from Betterclinix via text message. Standard message and data rates may apply. You may opt out at any time by replying “STOP.”